Return & Refund Policy

 

1. Returns & Exchanges (In-Store Purchases)

We want you to love your purchase. If you are not completely satisfied, you may request an exchange or store credit under the following conditions:

 

• Items must be returned within 14 days of purchase.

• Items must be unused, unworn, unwashed, and in original condition.

• All original tags must still be attached.

• A receipt or proof of purchase is required.

 

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

 

• Swimwear

• Underwear / lingerie

• Earrings or jewelry

• Sale or discounted items

• Gift cards

 

2. Exchanges

If you wish to exchange an item for:

 

• A different size

• Another color

• A different item

 

Our team will be happy to assist you in store, subject to product availability.

 

3. Refunds

For in-store purchases, we do not offer cash refunds. Approved returns will be issued as:

 

• Store credit, or

• Exchange

 

Store credit will be valid for 6 months from the issue date.

 

4. Faulty or Damaged Items

If you receive an item that is defective or damaged, please contact us or return it to the store within 48 hours of purchase.

In accordance with Spanish consumer law, we will offer:

• Repair

• Replacement

• Refund (if repair/replacement is not possible)

 

5. Online Purchases 

For purchases made through our website, customers have the right to withdraw from the purchase within 14 days of delivery, as required by EU consumer law.

Conditions:

• Items must be unused and in original condition.

• Return shipping costs are the responsibility of the customer unless the item is faulty.

 

Refunds will be issued to the original payment method within 7–14 business days after we receive the returned item.

 

6. How to Make a Return

Please visit us in store or contact us at:

SEBBI Mallorca

Carrer de la Soledad 4, 07001

Palma de Mallorca, Spain

Email: sebbi.conceptstore@gmail.com 

Phone: +34623915767